| monkeymagic |
Hello prospective employer. I am currently looking for work within the south of Tenerife - preferably Los Cristianos area. I have extensive experience within the tourist industry and excellent organisation and administration skills. Below is a copy of my CV for your consideration - if you would like me to email or fax a copy please let me know.
Looking forward to hearing from you,
Kind regards
Mrs Jeanna Skinner
Jeanna Louise Skinner
9D Chayofa Country Club
Chayofa 38652, Arona
Tel: 669 65 17 98
Date of birth: 16th April 1977
PROFILE:
I am a highly motivated and conscientious individual with extensive customer service and problem solving experience. I have first-class interpersonal, communication and organisation skills, which have allowed me to build excellent relationships with colleagues and clients alike. I work well under pressure, individually or as part of a team and consistently exceed targets.
EMPLOYMENT HISTORY:
January 2006 – October 2006 – Reservations, Wimpen Leisure Management, Tenerife.
· Making and controlling company reservations for 7 resorts.
· Marketing and advertising units for rental on Internet.
· Taking payments and making invoices.
· Liasing with owners, resorts and internal suppliers.
· General administration duties.
May 2005 – November 2005 – Holidayline Advisor – Thomson Holidays, Tenerife.
· Resolution of customer complaints, answering questions and queries on 24-hour service line for major UK tour operator.
· Selling and booking excursions, car rental and other products.
· Dealing with client welfare cases, such as hospitalisation, fatality and other serious issues.
· General administration duties.
June 2003 – April 2005 – Guest Service Manager – Thomson Holidays, Tenerife.
· Resolution of customer complaints in resort including one to one appointments with guests and authorising compensation.
· Monitoring complaint ratio, Customer Service Questionnaires, compensation and customer correspondence and all other feedback to improve if necessary with proactive initiatives.
· Monitoring and improving quality standards in resort – including accommodation, excursions and transfers.
· Training personnel.
· Negotiation and recovery of compensation paid (in resort and after travel) from hoteliers and suppliers.
· Controlling and reporting building work projects in or near company accommodation and liasing with UK departments. Making key decisions regarding information given to customers – balancing company needs with customer experience.
· Dealing with serious welfare cases such as fatality, sexual attacks, major illness and crime.
· Liasing with UK Health and Safety, monitoring standards, completing checks and reports.
April 2001 – December 2002 – Airport Controller – Airtours Holidays, Majorca.
· Overseeing airport operation including arrivals and departures, dealing with general queries and problems as necessary, authorising compensation and managing staff.
· Selling seats and transfers.
· Organising transfers and liasing with transport suppliers to ensure efficient and punctual service.
· Organising welfare for delayed and overbooked passengers.
· Completing paperwork and internal reports.
May 1999 – March 2001 – Holiday Representative – Airtours Holidays, Majorca.
· Regular accommodation visits to accommodation to offer assistance to customers; dealing with complaints and resolving problems.
· Presenting informative welcome meetings to maximise sales and service offered.
· Selling excursions, car hire and other products.
· Completing accurate paperwork and weekly accounts.
· Transfer and guiding duties on rota.
QUALIFICATIONS/EDUCATION
· BTEC Advanced Certificate – Overseas Resort Representation and Operations.
· City and Guilds NVQ level 1 & 2 Retail.
· GCSE English Language; English Literature; Mathematics; Art & Design; Single Science; Welsh Language.
· RSA Level 1 Word Processing and typing.
ADDITIONAL INFORMATION/SKILLS:
Programmes used: Microsoft Word, Excel, PowerPoint, Windows, Outlook.
Languages: English Fluent. Spanish Intermediate.
References available on request.
Hobbies include reading, movies, cookery, sports, spending time with my husband and socialising with friends. |
